01
Jobs and scheduling
The right customer, site and job information before the technician heads out.
In developmentA workspace for field service
A simpler workday for field service companies.
Vedex brings jobs, documentation and reporting together in one simple workspace. Less administration for technicians. Better visibility and knowledge for the company.
AI suggests. The technician reviews and approves.
When documentation has to wait
Reporting should not be the hardest part of the job.
When documentation is delayed, details get lost and service managers spend time chasing updates. Vedex makes documentation part of the job itself.
- Missing reports
- Reports written too late
- Forgotten signatures
- Hours entered in several places
- Photos and documentation scattered across email and messages
- Important knowledge held by individuals
The product
One workspace around every service job.
Technicians enter information once. Service managers get the visibility they need to follow up.
02
Simple reporting
Hours, completed work, observations and recommendations in one flow.
03
Photos and documentation
Connected to the right job, customer and equipment.
04
AI-assisted report draft
A first draft based on the job information. The technician always approves it.
05
Knowledge and history
Approved reports, manuals and previous work, organised and searchable.
06
Operations centre
A clear view of jobs and anything that needs attention.
For the technician
Documentation that follows the job.
One connected flow from assigned job to approved report – even when the connection drops.
- 01Job received
- 02Work completed
- 03Voice, notes and photos added
- 04Vedex prepares a report draft
- 05Technician reviews and approves
- 06Customer receives the PDF
The customer deliverable
The customer gets the report. Not another login.
The approved PDF uses the service company’s own logo, colours, contact details and report template. The customer sees what was done and what may need to happen next.
- Hours
- Work completed
- Observations
- Actions and recommendations
- Photos
- Signature
The customer receives the result of Vedex. The report comes from the service company.
For the service manager
See what needs attention today.
The operations centre gives service managers a clear view of today’s work and anything outstanding – without unnecessary charts.
- Today’s jobs and assigned technicians
- Missing reports and signatures
- Jobs requiring follow-up
- Alerts and important events
The company’s memory
Every job makes the next one easier.
Approved reports, photos, history and uploaded documentation are organised around the customer and equipment. Relevant experience is easier to find when the next job begins.
- 01Customer
- 02Site
- 03System
- 04Equipment
- 05Previous jobs
Structured company knowledge based on approved content – not uncontrolled learning.
Industries
Designed around field service.
Vedex is industry-independent, but built for service teams that carry out, document and follow up work at customer sites.
01
Refrigeration and HVAC
02
Marine
03
Industrial service
04
Electrical and automation
05
Mechanical and hydraulic service
Security and trust
Trust is a product requirement.
These are the principles Vedex will be built around:
These principles describe product requirements. They are not certification claims.
Isolated company data
Data will be kept separate for every company.
Controlled access
Role-based access and logging of important events.
Support on the company’s terms
Disabled by default and time-limited after approval.
No cross-company use
Customer data will not be used between different companies.
Vedex is in development
Ready for a simpler workday?
Get in touch if you would like to follow the product, share feedback or consider joining a pilot.