Fewer missing reports
Documentation becomes part of the job, not another task afterwards.
BUILT FOR SERVICE COMPANIES
Take control of every service job. Without more administration.
Vedex makes documentation easier for technicians and gives service managers the overview they are missing.
Built with hands-on field service experience.
THE CHALLENGE
Does this sound familiar?
When information lives in people's heads, on paper and in messages, technicians and service managers are left with unnecessary follow-up work.
Reports arrive too late
Details disappear when the report has to be written after the working day is over.
Documentation is scattered
Photos, notes, hours and messages have to be collected from several places afterwards.
No one has the full picture
Statuses, deviations and missing signatures have to be collected from several people and systems.
ONE CONNECTED WORKFLOW
From completed job to finished report.
The technician documents the work as it happens. The service manager follows progress and can move the report forward without collecting everything again.
The job is assigned
Bring the customer, location, equipment and task together before the technician travels to site.
The work is documented
Record work, hours, photos, observations and signatures on the correct job.
The report is delivered
Vedex assembles a report draft. The technician reviews and approves it before the customer receives the PDF.
THE RESULT
Less time spent following up
The service manager sees what is complete and what is still missing.
A better customer deliverable
Work, findings, photos and recommendations are collected in one service report.
THE PRODUCT IN USE
Simpler in the field. Full overview at the office.
The technician app, Operations Centre and service report use the same information from the first assignment to the final customer deliverable.
FOR THE TECHNICIAN
The job in your pocket
View the task, document the work and review the report draft where the job happens.
FOR THE SERVICE MANAGER
Oversight while work is in progress
Plan, assign and follow up jobs that need attention from one operations centre.
FOR THE CUSTOMER
A report ready to send
A finished PDF with your company profile, completed work, observations, photos and signature.
BUILT FROM THE FIELD
Developed with an understanding of how service work is actually done.
Vedex starts with the working day of the technician and service manager – not with another cumbersome administration system.
- Simple enough to be used.
- Clear enough to provide control.
- Flexible enough for different service companies.
SECURITY AND TRUST
The company's data belongs to the company.
Vedex is built for company data that should be available to the right people and kept separate from other organisations.
Isolated company data
Data is kept separate for each individual company.
Controlled access
Access follows responsibility, with important events recorded.
No sharing across companies
Company data is never shared between separate organisations.
These are the product principles Vedex is built and operated around, not external certification claims.
NEXT STEP
Ready for a simpler working day?
See how Vedex can fit into your service workflow.